Returns & Exchanges at Hongkong Redsail International Ltd.

At Hongkong Redsail International Ltd., we are committed to providing high-quality A4 copy paper and ensuring customer satisfaction with every purchase. While we take great care to ensure that your order arrives in perfect condition, we understand that sometimes issues may arise. Whether you’ve received a damaged product, an incorrect order, or simply changed your mind, our returns and exchange policy is designed to make the process as simple and hassle-free as possible.

Our Returns & Exchanges Policy

We want our customers to be completely satisfied with their purchases. If you encounter any issues with your order, please review our policy and get in touch with our customer service team for assistance.

  1. Defective or Damaged Items:

    • If you receive a defective or damaged product, we ask that you notify us immediately within 7 days of receiving the order. We will work with you to resolve the issue by either offering a replacement or issuing a refund.

    • To expedite the process, please provide clear pictures of the damaged or defective items along with your order number, so that we can assess the situation and proceed with an appropriate solution.

  2. Incorrect Items:

    • If you receive the wrong product, please contact us within 7 days of delivery. We will arrange for the incorrect items to be returned and send you the correct product free of charge.

    • Please ensure the items are in their original, unused condition when returning them to avoid any issues with the exchange process.

  3. Change of Mind:

    • For customers who change their minds about their purchase, we will accept returns or exchanges only if the product is unopened and in original condition. You must notify us within 7 days of receiving your order, and the items should be returned in their original packaging.

    • Return shipping costs are the responsibility of the customer in the case of a change of mind, and we recommend using a trackable shipping service to ensure the return reaches us safely.

  4. Bulk Wholesale Orders:

    • If you place a large wholesale order and there are issues with the quality or quantity of the paper, please contact us within 7 days of receiving your shipment. We will address the issue promptly and arrange for the return or exchange.

    • We are happy to accommodate exchanges for bulk orders if the paper is found to be defective, but we cannot accept returns for bulk orders based on a change of mind.

How to Return or Exchange Items

To initiate a return or exchange, please follow these steps:

  1. Contact Customer Service:

    • Email us at hongkongredsail11@gmail.com, or call us at +852 30717828. Provide your order number and details about the issue you are facing (damaged, incorrect, or change of mind).

  2. Provide Supporting Documentation:

    • If applicable, please send us clear photos of the defective, damaged, or incorrect items. This helps us evaluate the issue and speed up the process.

  3. Receive Return Instructions:

    • Once we’ve reviewed your request, our team will provide you with instructions on how to return the items. If you are entitled to a replacement, we will arrange for the new items to be sent to you.

  4. Return the Items:

    • For returns, please pack the items securely in their original packaging, ensuring they are in new, unused condition. For exchanges, the process will be similar, but we will send you the correct items upon receiving the returned goods.

  5. Refund or Replacement:

    • If you are eligible for a refund, we will process it promptly once the returned items are received and inspected. The refund will be issued to the original payment method used for the purchase. For exchanges, we will ship the replacement products to you as soon as the returned items are received.

Important Notes:

  • Return Timeframe: All returns and exchanges must be initiated within 7 days of receiving your order.

  • Condition of Return: Items must be returned in their original condition, unused, and in the original packaging. We cannot accept returns for items that have been opened, used, or damaged after delivery.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged, defective, or incorrect items).

  • International Returns: For international customers, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that the return is delivered safely.

Exceptions to the Return Policy

  • Custom or Special Orders: If you’ve requested customized products or special orders (such as eco-friendly options, premium paper types, etc.), these items are generally non-returnable unless defective or damaged.

  • Bulk/Wholesale Orders: We are unable to accept returns for bulk or wholesale orders unless the items are defective, damaged, or incorrect. This policy is in place because of the nature of bulk orders, where the paper is typically sold in large quantities that may not be resold.

  • Damages During Shipping: While we take great care in packaging your items, any damage that occurs during shipping must be reported within 7 days of delivery. We will assess the situation and work with you to resolve it.

Why Choose Hongkong Redsail International Ltd. for Your A4 Paper Needs?

  • Quality Assurance: We strive to deliver products that meet the highest quality standards. If there is an issue with your order, we will work quickly to resolve it.

  • Easy Process: Our returns and exchanges process is designed to be simple and efficient, ensuring you receive either a replacement or refund in a timely manner.

  • Customer Satisfaction: We value our customers and want to ensure that you are satisfied with every aspect of your purchase, from product quality to customer service.

If you have any questions or need further assistance with your return or exchange, feel free to contact our customer service team. We are here to assist you and ensure that your experience with Hongkong Redsail International Ltd. is a positive one.

We look forward to ensuring your complete satisfaction with your order!